Hosted VOIP

What is Hosted VOIP?
 
Hosted VOIP is where your phone system is taken off your premise and hosted in a secure facility and users will access an administrative calling system via an online portal.

Advantages of Hosted VOIP

Hosted VOIP offers you number flexibility – you can have different dialling codes for a single office regardless of its location. You will also retain your number even if the business relocates. Another advantage of Hosted VOIP is the disaster recovery solution, as the UK’s weather becomes increasingly unpredictable. Hosted VOIP provides a service to enable businesses in flood-risk areas to maintain their customer services even if the worst happens and the premises are put out of action. By deploying Hosted VOIP your business will have all the advantages without the large initial investment needed to purchase own network equipment.

With Hosted VOIP, it is possible to improve efficiency, productivity, image and customer responsiveness.

Hosted VOIP with Gamma

We will map out how a hosted solution can provide benefits in the above-mentioned areas. This might include using calling groups, or explaining that the forwarding options can increase staff availability and improve response times to customer queries. Simple options such as having music or an audio track for customers to listen to if they do get placed on-hold, gives the impression that calls are being handled more professionally.

If you are interested in Hosted VOIP with Gamma we will make sure we understand what features are a ‘must have’ for you. You might feel that call transfers and call forwarding are vital to your business, whilst you might only care about voicemail.

Learn more about Gamma’s Hosted VOIP services, Featureplus and Communicator.

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