Products & Services / Inbound

What is Inbound Contact Point and Contact Path?

Inbound is a telephony service, available at www.myinbound.com, that provides end user online access to a full range of call routing features and powerful call management information statistics (MIS) for both local geographic & 08/03 non-geographic inbound numbers.

View the interactive demonstration of myinbound.com

Download product datasheet

The benefits of Inbound

Fast and easy online provisioning for you via the
Gamma portal
Generates an incremental monthly revenue stream
Easy to bill with a monthly rental fee per number &
NTS tariffs
Provides the end user with the self control to
manage translation changes & create routing plans
A fantastic alternative to Remote Call Forwarding
when an end user is moving out of area
Available on geographic and non geographic number ranges

How does it work?

End users can access the service online at www.myinbound.com. The intuitive user interface is used to create new service plans which feed directly into the Gamma network for activation.

Using myinbound.com, users have access to Point my Number which provides a call routing console from which to create/edit and submit inbound call routing plans; and View my Performance which provides access to online call statistics such as how many customer calls are getting through and when the busy times are. Resellers can also manage users via the online Gamma portal which offers immediate provisioning of the Inbound product.

Inbound is initially available as Contact Point which offers Time of Day/Day of Week Call Routing and Divert on Busy/No Answer; and Contact Path which provides additional Call Routing determined by Date or CLI of caller, as well as hunt groups across a team of people or geographic locations.

Visit www.myinbound.com to take a look at the product.

You can view screenshots of the Inbound call management stats by following on the links:

Who is it aimed at?

Business customers who would benefit from the ability to disperse inbound calls according to defined variables or those looking to create either a local or national area presence.

So, do your customers want...?

Complete control of their Inbound call routing
Online feedback on their call handling performance
The ability to generate a national image via an 08/03 number or a local presence with a geographic area number
Business continuity for incoming calls
Online monitoring of advertising ROI

...if so, use the 'contact us' form page to get in touch.